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Policies

Hours.  Services are performed from 5pm to 10pm, Monday through Friday and Saturday from 9am to 4pm. Services needed outside of these hours can be arranged by appointment only.

Scheduling.  48 hour notice is appreciated on all service requests, but we will make every effort to accommodate our clients.

Privacy.  All client information is confidential and will not be shared with any 3rd party unless requested.

Refunds.  No refunds.

Cancellations

Cancellation fee of $35.00 will be charged if:

– We are not given 24-hour notice of cancellation. 

– We are unable to perform or complete the task due to insufficient information and resources needed. 

– We are unable to gain entry. 

– There is reason no fault to our own but the clients that prevents us from fulfilling our service.

– Only if The Proper Concierge Group has to cancel and cannot reschedule with the client, will all monies already paid be returned to the client.